intelligent passenger recognition system
The only way to recognize and report on your customers
The big Three
Covering all core business requirements
The ultimate scan & go solution
AIMS Scan & Go solution ensures a quick and seamless processing time for each customer entering the lounge.Optional unmanned kiosks and handheld devices also deliver greater flexibility and control in managing airport lounge operational costs.
crm solutions within the customer journey cycle
AIMS delivers a powerful CRM solution for the Passenger Airline industry, targeting lounges among other customer journey touch points.The solution enhances a premium customer experience, by focusing primarly on the interaction between agents and customers.
Enhancing value proposition by leveraging brand strength
AIMS helps deliver revenue-generating and cost-saving solutions through:Club Memberships In-lounge Event Sponsorships Fee-based value added Travel ServicesCoupled with an intelligent analytical reporting portal, real-time metrics are available at your fingertips.
The world in numbers.
AIMS is a global institution.
As easy as 1-2-3!
AIMS makes lounge management fun & easy.
Ever changing business rules can result in increasingly difficult and costly upkeep and maintenance.
Take the guesswork and headaches out of operating a lounge and focus on your core business needs.
Analyze & Follow-up
What Clients are saying.
See what some of our prestigious clients are saying about us.
Operations Solutions & Systems Support ManagerBrussels Airlines
Go-live went smooth. We have been able to invoice all our STAR ALLIANCE carriers and be compliant with their inter-billing requirements while experiencing no rejections from SIS nor any data issues.
We are confidently looking forward for the next invoice round [...] the overall billing process definitely improved by avoiding lengthy manual processes.
Ground Operations DirectorAegean Airlines
We would like to inform you that during operation and use of the system tracking customers reliability is fully observed, at the same time fast response and accuracy in handling statistics for the high volume of the flights that we manage. We would describe the system as a valid and high fidelity tool.
Junior Ground Operations SpecialistLOT Polish Airlines
LOT Polish Airlines are a satisfied customer of AIMS 2 system offered by IEG America. We are especially fond of dedicated support during first stages of AIMS 2 implementation at our Warsaw Business Lounge. IEG staff is extremely professional and helpful – they meet all customer expectations and are open for dedicated modifications to improve their product. Cooperation with IEG has been a pleasure and we look forward to more involvement with them in near future.
Coordinator, Training and Standards, Passenger ExperienceAéroport international Jean-Lesage de Québec
An impeccable service; the technical support team is extremely attentive to our needs and always available for support which exceeded our expectations.